FAQ - JAPAN KUTANI SHOP
Customer FAQ
Categories
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Most Asked Questions
- Do you put any invoices/receipts/price-tags in the package?
- About Import Duties
- What's "harsh detergents"?
- Can I change the shipping address after ordering?
- Can I add items before my order is shipped?
- Can you put a gift message card?
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Our Products
- How can I find the size and capacity of the items?
- Can dishes be used in the oven?
- Can I purchase the set products individually?
- Are the products safe to use in the microwave and dishwasher?
- Is it okay to heat the Sake Bottle with hot water?
- Do your products contain lead/cadmium?
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Defective Products, Exchanges, and Returns
- I want to return my order.
- I want to exchange my product.
- When will I receive a refund?
- There was damage to the product I received.
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Shipping and Delivery Charges
- CBP Form 5106 Guide: Creating or Updating an Importer Identity
- U.S. Customs and Duties Information
- Where will my order be shipped from?
- What international shipping services can I use?
- How long does it take for Pre-order items to be shipped?
- Will my package be packed safely?