***Please do not press the "Yes" button until the order gets actually canceled.***
If your order has not been packed yet, you can cancel the order and get a full refund in a while. If you wish to cancel, please contact us as soon as possible.
Concierge Team : info@kutaniware.com
If your order has already been packed, you can no longer cancel it, yet you can return your items. Unfortunately, the shipping costs(both the original and the return) cannot be refunded unless the return was caused by our error, such as defective. Please take a look at our refund policy below.